Refund Policy

Effective date: 2026-03-14 Last updated: 2026-03-14

This Refund Policy explains when you may be eligible for a Refund of Telegram Stars paid for a Skill Bundle on the Marketplace, how to request a Refund, and what to expect during the review process. It applies to all paid purchases made through the Marketplace.

1. Scope

This policy applies to paid Skill Bundles, upgrades, and paid access delivered through the Marketplace and the Telegram Bot.

What this policy does not cover:

• Free Listings: No payment occurs, so no Refund is possible. If you have an issue with a free Listing, contact Support.
• Telegram Stars purchases: The purchase of Stars themselves (from Telegram, Apple, or Google) is governed by those platforms' own refund policies, not this one.
• General support issues: This policy covers Refund eligibility. For other support, contact General Support (see Section 15).

2. Definitions

This policy uses the defined terms from the Terms of Service and Shared Definitions. Key terms for this policy:

• Delivery — complete when the Entitlement is created and the Buyer has been provided with a working download link, archive, or installation instructions (as defined in Section 9.2 of the Terms of Service).
• Material misdescription — a significant factual discrepancy between the Listing description, screenshots, or compatibility claims and the actual delivered Skill Bundle, where the discrepancy would have affected a reasonable Buyer's decision to purchase.
• Duplicate purchase — an unintentional second purchase of the same Listing by the same Buyer, resulting in two Entitlements for identical content.
• Refund — the return of Telegram Stars to a Buyer's account through the Telegram refundStarPayment API.

3. How Digital Delivery Works

When you purchase a Skill Bundle, you receive digital access — not a physical product. Delivery may occur through:

• A download link or archive file sent via the Telegram Bot;
• Installation instructions delivered through the Marketplace or Telegram Bot;
• Access to a library or account-linked download surface on the Website.

Delivery is complete when both: (1) your Entitlement has been created, and (2) you have been provided with a working way to access the Skill Bundle. Delivery does not require that you have actually downloaded, installed, or run the Skill Bundle.

Some Skill Bundles depend on external runtimes, APIs, accounts, third-party models, or provider-side tools. Refund eligibility is tied to what the Listing promised, not to every third-party dependency in your environment.

4. General Refund Position

Digital Skill Bundles are refundable when the Marketplace fails to deliver the purchased access or when the Listing materially misstates the delivered product.

Digital Skill Bundles are generally not refundable solely because you changed your mind after Delivery is complete, unless the Marketplace offers a discretionary goodwill Refund.

The Marketplace may attempt a technical fix, redelivery, or replacement before issuing a Refund, especially where the problem is clearly curable.

5. When Refunds Are Usually Approved

The following situations will generally qualify for a Refund:

5.1 Failed delivery

You paid but no Entitlement was created, or no working download link, archive, or installation instructions were provided. The Marketplace will first attempt redelivery; if redelivery fails promptly, a Refund will be issued.

5.2 Duplicate purchase

You were charged more than once for the same Listing unintentionally. One duplicate Refund will be issued.

5.3 Material misdescription

The delivered Skill Bundle is materially different from the Listing description, screenshots, or compatibility claims. "Materially different" means the discrepancy would have affected a reasonable Buyer's decision to purchase.

5.4 Failed compatibility

The Skill Bundle cannot be installed or accessed in a runtime environment that the Listing expressly claimed to support, and the issue is not caused by your own environment modifications.

5.5 Legal or policy removal

The Listing was removed for IP infringement, malware, or policy/trust-and-safety reasons shortly after your purchase, and no equivalent remediation is available. See also the delisting matrix in the Buyer License.

5.6 Severe packaging defect

A severe packaging defect prevents use and the Seller or Marketplace does not provide a fix within a reasonable period (typically 5 business days after confirmed report).

5.7 Goodwill refund

The Marketplace, at its sole discretion, authorizes a goodwill Refund. This is not an entitlement and creates no precedent.

6. When Refunds Are Usually Denied

The following situations will generally not qualify for a Refund:

6.1 Change of mind

You changed your mind after receiving access and Delivery is complete. The Skill Bundle was delivered as described.

6.2 Undisclosed prerequisites not met

You did not review the compatibility requirements or prerequisites disclosed in the Listing before purchase, and the Skill Bundle does not work in your environment for that reason.

6.3 Missing third-party tools

You lack required third-party tools, subscriptions, APIs, or permissions that were disclosed in the Listing before purchase.

6.4 Buyer environment issues

Your own environment is modified, unsupported, or blocked by local policy in a way that prevents the Skill Bundle from functioning, and the Listing did not claim support for that configuration.

6.5 Subjective dissatisfaction

You used or downloaded the Skill Bundle successfully but are dissatisfied with the quality, style, or approach, without material misdescription.

6.6 Abuse or fraud

The request is abusive, fraudulent, or inconsistent with your order history. See Section 11.

6.7 Violation-related

You violated the Terms of Service, the Buyer License, or the Acceptable Use Policy and seek a Refund based on consequences of that violation.

Important: Denial of a Refund under this section does not override mandatory consumer-law rights in your jurisdiction. See Section 7.

7. EU/UK Consumer Rights

7.1 EU withdrawal rights (Directive 2011/83/EU)

If you are a consumer in the European Union, you may have the right to withdraw from a distance purchase within 14 days without giving a reason. However, for digital content that is not supplied on a tangible medium:

If, before Delivery begins, you have:

1. Explicitly consented to immediate performance (requested that Delivery begin before the 14-day withdrawal period expires); and
2. Acknowledged that by doing so, you lose your right of withdrawal once Delivery begins;

then your right of withdrawal does not apply after Delivery is complete.

Both acknowledgements must be collected through the checkout flow and recorded with a timestamp, your User ID, and the Listing ID.

7.2 UK consumer rights (Consumer Rights Act 2015)

If you are a consumer in the United Kingdom, digital content must be of satisfactory quality, fit for a particular purpose, and as described. These rights apply separately from and in addition to withdrawal rights.

If a Skill Bundle is defective under the Consumer Rights Act 2015 (sections 33–46):

• You are entitled to a repair or replacement;
• If repair or replacement is not possible or not provided within a reasonable time, you are entitled to a price reduction or Refund;
• These rights cannot be excluded by contract.

UK defective digital content remedies are separate from the withdrawal logic above. Even if you have waived your withdrawal right, you retain full rights to a remedy for defective digital content.

7.3 Other jurisdictions

If you are in a jurisdiction with mandatory consumer-protection laws that provide refund or remedy rights beyond what this policy describes, those laws apply to the extent required.

8. How to Request a Refund

8.1 Request channels

Submit your Refund request through one of the following channels:

• Telegram Bot: Use the /support command and select "Payment/Refund";
• Email: Send to [email protected] with subject line "Refund Request."

8.2 Required information

Include the following in your request:

• Your Telegram username or user ID;
• The Listing name or ID;
• The approximate purchase date;
• A description of the issue;
• Any supporting evidence: screenshots, error logs, install logs, or other relevant documentation.

8.3 Request deadline

Refund requests should be submitted within 30 days of purchase. Requests submitted after 30 days may still be reviewed but are subject to the technical limitations of the Telegram Stars refund API (see Section 9.2).

9. Review Timeline and Process

9.1 Timeline

These are targets, not guarantees. Some requests may take longer if they require technical reproduction, Seller input, or moderation review.

9.2 Telegram Stars technical constraints

Refund processing depends on the Telegram refundStarPayment API, which has limitations:

• Time window: Telegram may only allow Refunds within a limited period after payment (currently believed to be approximately 30 days, though this may change). If a Refund is approved but the Telegram API window has closed, the Marketplace will attempt alternative remediation (see Section 9.3).
• Irreversibility: Once a Refund is issued for a specific payment, the same payment cannot be refunded again.
• API failures: If a Refund is approved but the Telegram API call fails for technical reasons, the Marketplace will retry within a reasonable period.

9.3 Fallback if Stars Refund fails

If a Refund is approved but cannot be processed through the Telegram Stars API (due to time-window expiration, API failure, or Telegram-side issues), the Marketplace will:

1. Notify you that the Stars Refund could not be completed and explain why;
2. Offer an alternative remedy where possible, which may include a Marketplace credit, replacement access, or other appropriate remediation;
3. Document the outcome for your records.

The Operator cannot guarantee Refunds in fiat currency as a fallback, since the Operator does not control the Stars-to-fiat conversion chain (Telegram → App Store/Google Play → Buyer's payment method).

If a Stars Refund cannot be processed, the Operator will attempt to arrange an alternative payout in TON or USDT cryptocurrency at the USD exchange rate at the time of the payout, subject to the Buyer providing a valid wallet address.

9.4 Evidence standards

The following types of evidence are useful for Refund reviews:

• Failed Entitlement or missing access confirmation;
• Screenshots showing discrepancies between Listing and delivered content;
• Install logs or error messages;
• Evidence of duplicate charges;
• Listing snapshot or version record at time of purchase;
• Compatibility claim evidence vs. actual behavior.

10. Technical Resolution Before Refund

Many issues can be resolved without a Refund. Before or instead of issuing a Refund, the Marketplace may offer:

• Reissued access or redelivery;
• A corrected archive, manifest, or package;
• Installation guidance;
• A hotfix or corrected version from the Seller;
• Replacement Listing access (if an equivalent is available);
• Seller-assisted troubleshooting.

If remediation is offered and resolves the issue within a reasonable period (typically 5 business days), no Refund will be issued. If remediation fails or is unavailable, Refund review proceeds.

11. Abuse, Fraud, and Duplicate Claims

11.1 Anti-abuse

The Marketplace reserves the right to deny or limit Refunds where patterns indicate:

• Systematic Refund cycling (purchasing and requesting Refunds repeatedly);
• Credential sharing or account-sharing schemes;
• Repeated bad-faith claims inconsistent with order history;
• Use of Refund requests to retain access to Skill Bundles without payment.

11.2 Duplicate purchases

Accidental duplicate purchases are a normal, legitimate Refund category and are not treated as suspicious. If you are charged twice for the same Listing unintentionally, one duplicate Refund will be issued promptly.

11.3 Double Entitlement

If you already have access to a Skill Bundle (for example, through a free tier or another bundle) and accidentally purchase the paid version, this is treated as a duplicate Entitlement issue, not a change-of-mind case. Contact Support for resolution.

12. Marketplace and Seller Roles in Refunds

12.1 Centralized process

All Refund requests are handled through the Marketplace's centralized support process, not directly with Sellers. Even when the Marketplace consults a Seller for factual information (e.g., compatibility questions, version details), the Buyer-facing Refund decision and communication remain with the Marketplace.

12.2 Operator's role

As an intermediary marketplace (see Section 6 of the Terms of Service), the Operator:

• Receives and processes all Refund requests;
• Makes the final Buyer-facing Refund decision;
• Communicates the outcome to the Buyer;
• Handles the technical Refund through the Telegram Stars API.

12.3 Seller's role

Sellers may be consulted on:

• Whether the Listing description matches the delivered content;
• Whether a compatibility issue is known or fixable;
• Whether a replacement version is available.

The internal financial impact on Sellers (commission adjustments, clawbacks) is handled under the Seller Terms and is not part of the Buyer-facing Refund process.

13. Edge Cases

13.1 Partial delivery

If a Skill Bundle promises specific components or features (e.g., "5 commands") and only some are delivered or functional, the Marketplace will assess whether the gap is material:

• If material (core functionality missing): eligible for full Refund or Seller-provided fix.
• If minor (non-core feature missing): Seller fix first, then Refund only if unresolved.

Partial Refunds are not currently supported through the Telegram Stars API, which processes Refunds as full reversals only. If a partial remedy is appropriate, it may be handled through alternative means (e.g., credit or replacement).

13.2 Seller delisting

If a Seller voluntarily removes their Listing after your purchase:

• Your Entitlement and license to the purchased version survive (see Buyer License delisting matrix);
• You will have at least 30 days to download the purchased version;
• This is not grounds for a Refund, since it is a Seller commercial decision, not a defect.

If a Listing is removed for legal or policy reasons, see Section 5.5 and the delisting matrix in the Buyer License.

13.3 Dependency degradation

If a Skill Bundle relied on a third-party API or service that changes or shuts down after your purchase:

• If the dependency was disclosed in the Listing, the Seller and Marketplace are not responsible for third-party changes;
• If the dependency was not disclosed, this may be treated as a material misdescription case (Section 5.3);
• The Marketplace will consider whether the Seller has offered a fix or update to address the degradation.

13.4 Stars value changes

If the exchange rate or value of Telegram Stars changes between purchase and Refund, the Refund is processed in the same number of Stars originally paid, not adjusted for value changes. The Marketplace does not bear currency or conversion risk for Stars.

14. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on the Website with a new effective date.

The version of this policy in effect at the time of your purchase governs that purchase, unless applicable law requires otherwise.

15. Contact and Payment Support

*Last updated: 2026-03-14*